Cancellation & Refund Policy
At least 24 hours’ notice is required for all cancellations by phone during our normal office hours or voicemail. We do not accept cancellations via email, text or social media.
We kindly ask that you honour your reserved appointment time out of consideration and respect for our clinic team and other patients. Spaces are limited and missed appointments have a significant impact on the smooth running of the clinic by;
- Increasing waiting times for other patients.
- Inhibits your own treatment/health outcomes.
In our desire to be effective and fair to all our patients, the full fee for missed appointments applies with only these exceptions:
- Appointments rescheduled by phone up to the close of business the day before the appointment will not incur a charge
- Appointments rescheduled using the app up to midnight the day before the appointment will not incur a charge
Any unused client credit over 24 months will be removed from the account and no longer be refundable or useable.